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Service Excellent

Date: December 16, 2013 Author: fransiscatamara Categories: Article, News

Excellent service is excellent services. As an educational institution that serves the public, TK Christian 11 PENABUR realize the importance of excellent service, especially the service provided guard, orderly, cleaning service to the parents of the students and the people who come to the school.
Friday, November 29, 2013, 11, TKK 11 PENABUR held “Excellent Service” training for the Security Guards , Maid, Cleaning Service with the purpose: so that they can follow the operational standards, Customer demands and also about their personality.
The materials given in this training are: Definition of Quality Service, Personal Indicators, Customer Expectations, Expectations vs. Reality, Main Task, SOP, work schedules, and personality development.
At the end of the training all the guard, maid, and cleaning service were given a “checklist box” to assess whether they have done the task according to the standard expected.
Hopefully this training motivate all residents, especially the guard, maid and cleaning service at TKK 11 to always provide ‘Excellent Service’. God bless

Sri Lestari
Principal of TKK 11 PENABUR

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